ARRIVING AT THE BEACH
If you are staying with us this is the place to find out more information about your arrival for apartments or surf shacks. Please do take time to look at our directions as sat navs will not bring you right down to the beach car park, they will only take you to Narrowcliff Road. If you need a taxi please call reception on 01637 872489 and we will be happy to arrange one for you.
USEFUL INFORMATION ON WHAT YOU WILL FIND IN YOUR APARTMENT
We supply all bed linen for the apartments, the only bed that will not be made up are the sofa beds. You will find the linen for the sofa beds on the sofa or in the wardrobe. A Bath towel and hand towel are supplied free of charge per person. However Beach towels are not supplied.
Cots and High Chairs
As we love having families to stay we supply cots and highchairs free of charge, please contact us if you require either to be set up in your apartment for your arrival.
Each apartment has a family bathroom downstairs with a bath/shower, toilet and basin. Upstairs there is an ensuite bathroom to the master bedroom with a shower, basin and toilet. In each bathroom you will be supplied with a bath mat and one toilet roll so you don't have to rush out to the shops.
In the apartments you will have a various selection of tourist information with lots of fun activities available to do. If you do want any more information on activities or places to eat out then you can always pop down to the office.
Each apartment also has a welcome booklet giving you information on the beach, emergency numbers, surf hire etc.
TVs and DVDs
In each of our apartments there is digi tv and a dvd player.
CHECKING IN FOR YOUR STAY ON THE BEACH
Check- in is 3pm, a few days before you arrive we will contact you to double check your arrival time. The office is open until 5pm so if you have any problems on the day of your check in or if you are running late please let us know on 01637 872489.
Arriving between 3pm and 5.30pm (peak season):
If you are arriving between these times then a member of staff will be here to show you into the apartments. Once you arrive at the office you will be taken straight up to your apartment. The office is situated under the second apartment block.
To get down to the apartments you drive inbetween the blue railings opposite the 'Hotel Bristol' at the top road on the pedestrian/traffic lights crossing, then follow the road down. Please do note that the road gets narrower as you come further down however we do fit transit vans down here.
Arriving after 5.30pm (peak season):
If you are thinking of booking with us but are going to be arriving after office hours that won’t be a problem, when you get in touch with us we will explain the alternative arrangements for picking up your key.
Arriving during non peak season:
The office is open until 4-4.30pm during non peak season.
We have 5 surf lockers which are situated behind the second block of apartments. There are obviously not enough for every apartment so they are a first come first serve basis.
Parking is available down at the beach for the apartments only and it is limited to 1 car per apartment. You will have a parking permit in your apartment, please make sure to visibly place this in the front of your car for the whole duration of your stay. We have two carparks for the apartments, one is half way down the hill which you will see on your left as you come around the first bend on the cliff road and the other is at the bottom of the cliff. Guests choosing to bring larger cars such as 4x4 are asked to use the crazy golf carpark as access is easier and the bottom car park is design for small vehicles.
After your checkout on day of departure please return car permit and keys to the main reception.
Please note you cannot leave your car parked down at the beach after checkout time.
Because of our unique location and being right down on the beach, car parking is limited and there is no parking available down at tolcarne beach for guests staying in the surf shacks. There are a couple of car parks around the area near to tolcarne beach though, for further direction to these just give us a call.